How to Fix Office Document Cache Error in Windows

Posted by Britt Duncan - August 27, 2014

Chances could be that you would be unable to open any Office document while an error stating “The Microsoft Office Document Cache encountered a problem”. This happens especially when you use Microsoft Office or Office 365 for a long time. In such case, you would find it rather frustrating and depressing. How you’ll still need to stay calm and find an effective solution. To save you time and energy, we outline step-by-step guide to help you get rid of the error problem and get back to normal with your Office.
cache_problem1

Description of The Microsoft Office Document Cache Encountered a Problem

How to Fix Issue- The Microsoft Office Document Cache Encountered a Problem

Description of The Microsoft Office Document Cache Encountered a Problem

Once the Microsoft Office document cache gets corrupted, the Microsoft Office Upload Center will send an error message (as shown below) on your desktop.
cache_problem1
You may then click on the error to fix it. And another alert message appears and says it needs to repair the document cache before it can continue.
cache_problem2
But when you click Repair in the above pop-up error message, you’ll get a pop-up stating that “This action cannot be completed because another application is using the Microsoft Office Document Cache”.
cache_problem3
On the other hand, if you double-click on any wanted document or file, the following error message will pop up on the screen.
cache_problem4

How to Fix Issue- The Microsoft Office Document Cache Encountered a Problem

According to the error messages, we can have a clue about how to fix the problem. Here are detailed steps.

Step one- Go to Processes tab in Task Manager. (Open Task Manager in Windows)
process-taskmgr
Step two- Find any process that uses Microsoft Office Document Cache, right click on it and select End task or End Process. Usually there is one called MSOSYNC.EXE. There may be another in your case. You can look into the Description of the process to check whether it belongs to this list.
end-process
Step three- Click End process in the pop-up warning window.
click-end
Step four- Press Windows key and R together, then type “regedit” in the dialog box to open Registry Editor. And press Enter.
regedit-win8
Step five- Navigate to the following path. If you are using Office 2013, the version will be 15.0, and 12.0 for Office 2007.
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Internet
path
Step six- See in the right pane, delete the key named FileStoreCriticalError. Meanwhile, if you are using Office 2013, you need to delete Faultinformationstore key. If the key does not exist, you can skip this step.
skip
Step seven- Open Explorer, go to “C:\Users\Your User Name\AppData\Local\Microsoft\Office\14.0\”. “Your User Name” should be the user account you are using.
open-folder
Step seven- Delete any subfolder containing OfficeFileCache in their names.
delete-folder
Step eight- Restart your computer.
restart
After reboot, usually you’ll be able to use Office again. But if the problem is still there, you may need to run a virus scan to the system and check whether there is any threat inside. If you have any questions, don’t hesitate to ask using the comment form below.




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