6 Helpful Steps to Troubleshoot No Sound Issue on Your PC

Posted by Britt Duncan - April 7, 2014

It could be rather frustrating if you attempt to watch videos on Youtube or try to relax yourself during work break with some music but no sound is coming out on the computer. But the reasons for hearing no sound on the PC may vary. You may accidentally click on the mute button, have a problematic earphone, the audio driver is out of date or others. No matter what kind of problem you run into, read this post here to troubleshoot and fix it!

Step 1: Check sound settings on media players/video websites

1.Open any video on Real Player, Youtube or other devices.


2.Find sound adjust bottom and check whether it is set to mute or too low. A X icon will show next to volume button if the sound is muted.
Click on sound adjust button and drag the adjust bar up to its end to see if you can hear any sound coming out. If not, please proceed.


Step 2: Check volume control for speakers

1. Find Speaks icon on the right corner of system tray. See if there is a red circle on it which indicates that the Speakers have been muted.

2. If so, click on the Speaks icon then the similar icon on the pop-up menu again to unmute Speakers. Then, hold adjust bar and drag it up to halfway to check whether the no sound issue is fixed. If the Speakers display normally but you still hear no sound, keep trying next step.

unmute-spearkers1      —>            unmute-spearkers2


Step 3: Use the Audio troubleshooter to identify no sound problem

Windows 7 system provides easy and functional troubleshooters to fix most PC problems for its users. It is convenient to use this option to find out the reason why your PC fails to play sound with just a few steps. Moreover, you can choose automatic repair in the troubleshooter settings which helps you fix the issue if it finds any.

1. Click Start, type in fix audio and hit Enter.


2. Select Fix and fix audio playback problems by clicking on it. At the pop-up Playing Audio window, click Advanced and then tick Apply repairs automatically. Click Next to proceed.


3.The troubleshooter will continue to detect problems. When it finishes, select Speakers-High Definition Audio Device from the list and click Next.


4. The detecting problem process continues again. When it finishes the troubleshooting and fixes what has been found, the troubleshooting has completed message will be displayed. Otherwise, the audio player troubleshooter shows that Troubleshooting couldn’t identify the problem. For the latter, keep checking problems with the next step.


Step 4: Inspect Windows Audio Service

1. Tap Win + R key together to activate Run box, put in services.msc and hit Enter.
2. The Service window will now open. Scroll down the list to find Windows Audio service.


3. If its Startup Type is manual, right click on it, select Properties from the menu. Locate Startup type section at the opening popup window, choose Automatic option from drop-down list and click OK.


Step 5: Update Audio driver with device manager

1. Click Start, type device manager in the search box and tap Enter.

2. Seeing the Device Manager window popping up, search for and click Sound, video and game controllers item, under which you may see the audio device.


3. Right click on the device name to activate drop-down menu, select Update Driver Software… and make sure you choose automatic search for update software in the subsequent prompt.


4. when Windows finish searching and installing the updated drivers, click Close to exit the window. Restart the computer and test for the sound issue.

Step6: Perform System Restore

If you have gone through all the above steps but still cannot fix the no sound problem, you may now consider carry out system restore to create a restore point.

1. Click Start and type system restore in search filed. Press Enter and choose System Restore from the search results.


2. Click Next to proceed. Tick the check-box before Show Restore Points Older then 5 Days. At the listed restore point, select the time when your computer sound device work normally and click Next.


3. Then, click Yes to restart the computer to apply the change.

Attention: Through all above steps, the troublesome no sound problem on your PC should have been fixed.

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TESTED:  20 Jun